Our commitment to customer satisfaction and fair refund practices.
We are committed to providing excellent service and customer satisfaction. If you are not completely satisfied with our service, please contact us immediately so we can work to resolve any issues.
Refunds are considered on a case-by-case basis and are subject to specific conditions and timeframes. We strive to ensure customer satisfaction and will work with you to resolve any service-related issues before processing refunds.
To be eligible for a refund, you must contact us within 48 hours of service completion and provide specific details about the issue. We will investigate the matter and determine the appropriate resolution based on the circumstances.
Refunds are not automatically granted and require approval from our management team. We reserve the right to deny refunds for services that were completed according to our standards and customer specifications.
If you are not satisfied with the quality of our service, please contact us immediately so we can address the issue. We prefer to resolve problems through re-service or corrective action rather than refunds when possible.
We will investigate all quality complaints thoroughly and may request additional information or photos to better understand the issue. Our goal is to ensure your complete satisfaction with our services.
In cases where re-service is not possible or appropriate, we will consider partial or full refunds based on the severity of the issue and the extent of the service provided.
If you need to cancel or reschedule your appointment, please contact us at least 24 hours in advance. Cancellations made within 24 hours of the scheduled service may be subject to a cancellation fee.
Same-day cancellations or no-shows may result in a cancellation fee equal to 50% of the service cost. This fee helps cover our preparation costs and lost revenue from the reserved time slot.
In cases of emergency or circumstances beyond your control, we will work with you to reschedule without penalty. We understand that unexpected situations can arise and will accommodate reasonable requests.
If we must cancel or reschedule your service due to weather conditions or other circumstances beyond our control, we will provide a full refund or reschedule at your convenience at no additional cost.
We will notify you as soon as possible if weather or other conditions make it unsafe or impractical to provide service. In such cases, we will work with you to find an alternative solution.
If you choose to cancel due to weather concerns on your end, our standard cancellation policy will apply. However, we will work with you to find a mutually acceptable solution.
Refunds will be processed using the same payment method used for the original transaction. Processing times may vary depending on your payment method and financial institution.
Credit card refunds typically appear on your statement within 3-5 business days, while bank transfers may take 5-10 business days. We will provide confirmation of refund processing and tracking information when available.
For cash payments, refunds will be provided in cash or through an alternative method agreed upon by both parties. We will provide a receipt for all refund transactions.
In some cases, we may offer partial refunds for specific issues or services that were not completed to your satisfaction. Partial refunds are calculated based on the portion of the service that was not completed or was unsatisfactory.
We may also offer service credits that can be applied to future services instead of cash refunds. Service credits are valid for 12 months from the date of issue and can be used for any of our services.
Service credits provide flexibility and allow you to receive the full value of your payment while giving us another opportunity to provide excellent service.
To request a refund, please contact us using the information provided below. You will need to provide your booking reference number, service date, and a detailed explanation of the issue.
We will acknowledge your request within 24 hours and begin our investigation process. Most refund requests are resolved within 3-5 business days, but complex cases may require additional time.
We may request additional information or documentation to support your refund request. Please provide any requested information promptly to avoid delays in processing.
Some services or situations are not eligible for refunds, including services that were completed according to specifications, services cancelled due to customer negligence, or services that cannot be performed due to vehicle condition.
We reserve the right to refuse refunds for services that were completed to professional standards but did not meet customer expectations due to unrealistic requirements or pre-existing vehicle conditions.
Refunds are not available for services that were cancelled due to customer failure to provide necessary information, access, or cooperation required for service completion.
If you disagree with our refund decision, you may appeal to our management team. Appeals must be submitted in writing within 7 days of the original decision and must include additional information or documentation not previously provided.
We will review all appeals carefully and may request additional information or arrange for a meeting to discuss the matter further. Our goal is to reach a fair resolution that satisfies all parties.
If we cannot resolve the matter internally, we may suggest mediation or other alternative dispute resolution methods. We are committed to finding fair solutions to all customer concerns.
For refund requests, questions about this policy, or assistance with any service-related issues, please contact us using the information provided below. Our customer service team is trained to handle refund requests and will work with you to find appropriate solutions.
We encourage you to contact us as soon as possible if you have any concerns about our service. Early communication allows us to address issues promptly and often prevents the need for refunds.
Our customer service team is available during business hours to assist with all inquiries. For urgent matters, please call our main number for immediate assistance.
Last Updated: December 2024
This refund policy is effective as of the date listed above and applies to all services provided by AutoShine Pro.