Please read these terms and conditions carefully before using our car wash services.
By accessing and using AutoShine Pro's car wash services, you accept and agree to be bound by the terms and provision of this agreement. These terms apply to all visitors, users, and others who access or use our services.
If you do not agree to abide by the above, please do not use this service. We reserve the right to modify these terms at any time without prior notice, and your continued use of the service constitutes acceptance of any changes.
These terms constitute a legally binding agreement between you and AutoShine Pro. By using our services, you represent that you have the legal capacity to enter into this agreement.
AutoShine Pro provides professional car wash and detailing services including express wash, premium detailing, and protection services. We strive to maintain the highest quality standards in all our services and use eco-friendly products whenever possible.
Our services are available by appointment only, and we reserve the right to modify, suspend, or discontinue any service at any time without prior notice. We will make reasonable efforts to notify customers of any significant changes to our service offerings.
Service availability may be affected by weather conditions, equipment maintenance, staff availability, or other factors beyond our control. We will make every effort to reschedule appointments when necessary.
All services must be booked in advance through our website, phone, or in-person. We require accurate contact information and vehicle details to provide the best possible service. Appointments are subject to availability and confirmation.
Customers must arrive on time for their scheduled appointments. Late arrivals may result in service modifications or rescheduling. We reserve the right to cancel appointments if customers are more than 30 minutes late without prior notification.
Changes to appointments must be made at least 24 hours in advance. Same-day cancellations or no-shows may result in a cancellation fee. We understand that emergencies happen and will work with customers on a case-by-case basis.
Payment is due at the time of service completion unless other arrangements have been made in advance. We accept cash, credit cards, debit cards, and digital payment methods. All prices are subject to change without notice, but confirmed bookings will be honored at the quoted price.
Additional charges may apply for extra services, special treatments, or services that require more time than originally estimated. We will inform customers of any additional charges before proceeding with extra work.
Refunds are handled on a case-by-case basis and are subject to our refund policy. We strive to ensure customer satisfaction and will work to resolve any payment or service issues promptly.
Customers are responsible for removing all personal belongings from their vehicles before service. We are not responsible for items left in vehicles during service. Any valuable items should be removed or secured before bringing the vehicle to our facility.
Customers must inform us of any existing damage to the vehicle before service begins. We will document the vehicle's condition upon arrival and note any pre-existing issues. This helps protect both parties and ensures clear communication about the vehicle's state.
Customers are responsible for ensuring their vehicle is in safe operating condition for our staff to work on. This includes proper parking, accessible doors and compartments, and safe access to all areas that need cleaning.
We guarantee the quality of our work and will address any service issues promptly. If you are not satisfied with our service, please contact us within 48 hours of service completion. We will work to resolve any issues to your satisfaction.
Our service guarantees are limited to the specific services performed and do not cover damage to vehicles that was present before service or damage caused by normal wear and tear. We use professional-grade products and techniques, but results may vary based on vehicle condition and age.
We are not responsible for damage to vehicles that occurs due to pre-existing conditions, customer negligence, or factors beyond our control. We maintain comprehensive insurance coverage for our operations and will handle any legitimate claims professionally.
AutoShine Pro maintains comprehensive liability insurance to protect both our business and our customers. Our insurance coverage includes general liability, professional liability, and property damage protection. We are committed to operating with the highest standards of care and safety.
While we take every precaution to protect your vehicle, we cannot be held liable for damage that occurs due to pre-existing conditions, customer negligence, or factors beyond our reasonable control. Our liability is limited to the cost of the service provided.
Customers are encouraged to inspect their vehicles before and after service and report any concerns immediately. We will work with our insurance provider to handle any legitimate claims in a timely and professional manner.
We are committed to protecting your privacy and personal information. Our privacy policy outlines how we collect, use, and protect your data. We comply with applicable data protection laws and implement appropriate security measures to safeguard your information.
We collect only the information necessary to provide our services and improve your experience. This includes contact information, vehicle details, service history, and preferences. We do not sell or share your personal information with third parties without your consent.
You have the right to access, update, or delete your personal information at any time. We will respond to privacy requests promptly and in accordance with applicable laws. Our data protection practices are regularly reviewed and updated to ensure compliance.
Customers and visitors must conduct themselves in a respectful and professional manner when using our services or visiting our facilities. We reserve the right to refuse service to anyone who engages in inappropriate behavior, harassment, or violates our policies.
Prohibited activities include but are not limited to: harassment of staff or other customers, damage to our property or equipment, illegal activities on our premises, and any behavior that creates an unsafe or uncomfortable environment for others.
We maintain a zero-tolerance policy for discrimination, harassment, or violence of any kind. Anyone engaging in such behavior will be asked to leave immediately and may be permanently banned from our services.
We reserve the right to terminate or suspend service to any customer who violates these terms, engages in prohibited activities, or fails to comply with our policies. Termination may be immediate or after a warning period, depending on the severity of the violation.
Customers may terminate their relationship with us at any time by discontinuing use of our services. We will process any outstanding payments or refunds according to our policies and applicable laws.
In cases of termination, we will provide written notice when possible and explain the reasons for termination. Customers may appeal termination decisions through our customer service process.
We are committed to resolving any disputes or complaints fairly and promptly. If you have a concern about our service, please contact us directly so we can work together to find a resolution. Most issues can be resolved through direct communication.
If direct resolution is not possible, we may use mediation or arbitration services to resolve disputes. We prefer to resolve issues amicably and will work in good faith to find mutually acceptable solutions.
These terms are governed by the laws of India, and any legal proceedings will be conducted in the appropriate courts of Bangalore, Karnataka. We encourage customers to contact us first before pursuing legal action.
If you have any questions about these terms of service or need assistance with our services, please contact us using the information provided below. We are committed to providing excellent customer support and will respond to your inquiries promptly.
Our customer service team is available during business hours to assist with bookings, service questions, and any concerns you may have. We also provide online support through our website and email communication.
For urgent matters or service-related issues, please call our main number. For general inquiries or feedback, email is often the most efficient method of communication.
Last Updated: December 2024
These terms of service are effective as of the date listed above and apply to all services provided by AutoShine Pro.